Significant progress

So I just called back again for the 4th time as I assured them I would be doing and I get a lovely woman named Jane on the phone. She looks up my file and immediately puts me on hold (I wouldn't want to talk to me either). Then after about ten minutes she comes back on and says, are you still there? We may have figured out what happened to your bag. I just need to make a few more phone calls so hold on just a few more minutes. Now THAT'S progress! I don't even have to yell at her and she immediately starts making the phone calls. If this bag is in Cincinnati, I swear....